1. Do I need to register an account to place an order?
You don’t need to register an account to complete a purchase. You can “check out as a guest” to complete your order.
2. Can I cancel or make any change after the order is paid?
If any alteration or cancellation is needed, please contact the customer centre. If the items have been sent out, the customer service will help you send a return form first and place a new order. You will take care of the return charges. Items must be unopened.
3. How to change the delivery address after I place my order?
Please contact the customer service. If the order status has not yet been sent out, changes can still be made. Once order is out with the courier, there is no way to change the address.
4. What are the payment methods?
For PayPal, we will email you the payment link
1. Do we ship internationally?
Yes. If you are outside the Philippines, please contact us for shipping fees.
2. How long does it take to receive my order？
A confirmation email will be sent out once the transaction is done, and your order will be delivered within 5 working days unless the following special conditions occurred: appointed delivery time specified by the customers, payment failure, wrong deliver address or contact number, or any force majeure like typhoon, earthquake or any kind of natural disaster. If you place an order on Friday after we've process all the orders, then yours will be handled on the following Monday.
- The delivery time might be delayed or postponed under difficult conditions such as bad weather conditions or disruption of traffics. Shipment to outside of Philippines or oversea might be postponed due to the weather conditions or change of flights and sailing schedules, so please forgive us if any delay occurred.
- We'll make an announcement on the website if any special condition occurred.
3. How to track my order?
We will message you your tracking number and courier service. The tracking is done in the courier’s website or app.
Return and Exchange Procedures
Please contact email@example.com within 7 days of receiving your order, informing your name, order No., contact number, item details and the reasons why you need a return or exchange.
Our customer service staff will process your request within 48 hours. However, please note that during busy periods, such as seasonal or promotional sale along with Christmas & New Year, processing may take longer.
Please ensure that you return your item(s) back to us within the original packaging where appropriate along with the invoice and packing list.
Please read our Return and Exchange Policy for further details.
Please allow 7 days for us to process your return, if you do not hear from us within 7 days
Return and Exchange Policy
Please inform and send back the return/exchange product within 7 days days of receiving your order. We cannot exchange/refund any items received after the required time. Under some conditions the product may not be eligible for return or exchange, furthermore, you may even need to be responsible for damage costs. Therefore, please read the following return/exchange policy before making the order.
- The returned product MUST be in its original packaging, including the product itself, accessories, gifts, warranty, and all attached documents. A damage fee will be deducted from the refund if the original package had been damaged.
- It's the buyer's responsibility for the return and redelivery costs in all cases other than when returning faulty products. We will return and redeliver to the original shipping address, if the buyer changes the address then the buyer will pay the extra or difference for the shipping cost.
- Please do NOT unwrap or try out any consuming products (ex. glue stick, coloured pencils, paper tape...etc.), since it may affect your right to return or cause you to be responsible for damage fees.
- Please send the WHOLE set of products back if it's a promotional set when processing a return.
- Exchange can ONLY be done with the same product, you can't exchange product A for product B. Please process a return first then make a new order for desired product if you need an exchange for different product or size.
- Stationer Extraordinaire may refuse to exchange or cancel the purchase. This depends on the situation and if a member made a mass return/exchange which caused operating disturbances.
- This return & exchange police is for Stationer Extraordinaire online store ONLY.
- Stationer Extraordinaire will process your refund immediately after receipt of the returned product and credit note. Credit card refunds will be sent to the card issued bank within 30 working days. Please contact your bank if you have any enquiries on when the funds will transfer back to your account. The amount to be refunded is net of bank charges. For Paypal the amount to be returned is net of 4.4% charge, shipping fee and 20 pesos. For ATM transfer, the paid amount less 25 pesos and shipping fee. For over the counter bank deposit or online transfer the amount paid will be returned less shipping fee.